Monday, January 23, 2012

Paying it Forward

I try to give back to every community I'm involved with, real or virtual. Glad to see my "tip" get picked up by the New Organizing Institute!

---------- Forwarded message ----------
From: Libby Kimzey, NOI Community <tips@neworganizing.com>
Date: Mon, Jan 23, 2012 at 1:23 PM
Subject: [Tip] Troubleshoot and train with Screenr
To: Libby Kimzey <libbykimzey@gmail.com>
Tip of the Day
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Remote troubleshooting? No problem.You know when you've got your volunteer calling in, frantic that the document you sent him isn't printing correctly, and you know that it's a matter of finding that one drop-down menu in Print Set-Up that would fix everything?
Or you're trying to show your consultant how poorly the website formats on your browser?
Or you'd like to give someone a remote introduction to a complicated spreadsheet?
These moments can be really frustrating, and can even derail projects for a time. But thanks to a new online tool, it never takes more than a minute or two from my day. Let me introduce you to Screenr.
When I'm faced with a problem like the ones above, I log into Screenr and take a quick screencast of what I'm doing. For example, in the case of a document printing incorrectly, I just click through Print Set-Up and narrate the steps. It's fast, it works, and then it lasts.
It's also a great tool for small training segments (say, to show people how to log into or navigate your internal Wiki, or how to use a new online tool your campaign is rolling out). At my day job at Capital Good Fund we have a whole library of training videos to share with new hires.
Have a favorite web tool to share? Tell us about it in the comments on our blog!
Libby Kimzey is Director of Programs at Capital Good Fund, a Candidate for State Representative District 8 in Rhode Island, and an NOI community member


2012 New Organizing Education Fund